NetMagic understands that support is a critical offering needed to ensure success in today's networked environment. The NetMagic NOC, manned 24 hours a day, 7 days a week comprises of support staff, call analysts and senior technical staff. This dedicated group of people monitor all critical parameters related to the performance of the network and the servers being hosted.
The NetMagic NOC is equipped with the Tivoli Enterprise Monitoring system & network management modules. Escalation procedures and call handling processes are clearly defined for quick response times.
Each service offering of NetMagic has standard communication mechanisms defined between NetMagic and the customer. A lot of information required by the customer can be obtained at specific URLs that NetMagic will configure for each client. Information generated at the URL could range from bandwidth graphs to server processes. NetMagic can customize reporting procedures in accordance with the requirements of the customer.
product offerings.
