Industry: Hospitality

Service: Corporate mail

Company: The Company is a leading 5 star chain of hotels, headquartered in India and having hotels in South Asian region. The company has hotels and offices at 50 locations, the network comprises of backbone connecting 6 locations and other locations connecting to the backbone at the nearest of the six backbone nodes.

The Need

They required a solution, which provided "mailbox in suitcase" so that users can access their mailboxes / folders from any location without changing any configuration / settings. Further they required optimal use of their leased lines network to route mails and use of dialup in case of leased line failure. The above requirements were in addition to the standard feature requirements like global address book, anti virus protection at mail server, web based administration for user & aliases management etc.

Netmagic mail Solution
Netmagic offered IMAP based solution with distributed mail server architecture. It offered individual IMAP (Internet Message Access Protocol) mailboxes and web-based access to all the users.

It is a completely outsourced solution excluding the hardware. Broadly Netmagic will be responsible for setting up and managing the mail solution, the working and details of the same are provided in the following sub-sections.

Highlights Of The Solution

		ALL Mail folders available from anywhere to the user, either using IMAP mail clients or web interface.
		Use of leased line network for receiving mails. Non-backbone locations pickup mails from nearest IMAP server using private network.
		Mail router cum NAT device at secondary locations providing local mail routing and acting as auto switch between leased line and dialup links.
		Virus scanning and spam blocking at central server.

Solution Description
Central mail and web server hosted out of Netmagic IDC and IMAP servers at 4 backbone nodes having leased line connectivity to Internet. Non-backbone locations to access mails over private network from nearest backbone locations. Nonbackbone locations to have Netboxes, which can provide local mail routing and auto switchover to dial-up in case of a leased line failure.

IMAP based implementation will provide interactive access to multiple mailboxes from multiple clients. Users can access mails from office, anywhere as far as they have access to Internet.

Web based Administration provided to achieve following

		Create / delete / modify user profiles
		Allocate disk space to individual users
		Manage aliases

Standard Features include :

		Send, receive, forward and reply/ reply all to email messages
		Create, delete, and manage folders
		Global Address book to store mail addresses
		Store the sent mails and received mail
		Define own profile - signature, return address, change password, auto respond.
		Send and receive attachments up to the size of the disk space user has been allocated.
		Send and receive HTML formatted messages.
		Acknowledgements for received and read mails.
		Blocking of virus infected mails. Alert sent to receiver & sender.
		IMAP provides manipulation of persistent message status flags.
		Detailed logs of messages.