Medusind, a premier healthcare outsourcing enterprise relies on NetMagic for Managed security Services Company Profile Medusind is the premier healthcare outsourcing company from India targeting US clients. Medusind provides a comprehensive set of outsourcing solutions and works at the senior-most management levels of US healthcare providers. Medusind is a world-class people organization with an equal focus on client satisfaction, employee satisfaction and shareholder value creation. The management team will draw upon their experiences at leading global services firms to create the same environment at Medusind.

Requirements

To ensure seamless operations, and to maximize performance and availability, Medusind needed to ensure that their infrastructure was protected from unauthorized access, and complied with the stringent standards and compliance mechanisms for BPO companies. Confidentiality of data was also a prime concern, in addition to ensuring that the TCO of outsourcing Managed Security Services was less than it would be if it were done using in-house resources and infrastructure.

Prime considerations for Managed Security    To reduce the need to hire expensive in-house 24x7 security resources    Maximizing availability of recently acquired IT infrastructure    To enhance security and performance    To reduce Capital and Operational expenditure by outsourcing the requirement    To ensure alignment of focus toward core business offerings, instead of diverting it toward support infrastructure

Enter NetMagic Solutions

NetMagic has the requisite experience in providing established critical Managed Security Services to over 200 customers, and robust processes and escalation mechanisms have been established to maximize the service offerings to its customers.

NetMagic's Hosted Managed Security Services cater to all the customers hosted within the 20,000 sq. ft datacenter in Mumbai, whereas our Remote Security Services enables remote access to servers and network infrastructure for customers hosted offshore, either domestically or internationally. Access is established through secure VPNs.

NetMagic's 24x7 Network Operations Center, equipped with state-of-the-art Monitoring and Management tools ensures that mission-critical parameters of the site are being closely scrutinized at all times. Additionally, NOC-Filtered alerts, Web-based reports, Trend Analysis, Customer-specific escalation procedures all contribute toward ensuring the high-availability environment is continuously maintained.

Service Offering

Providing Managed Security services proved to be a dual challenge. One challenge included protection against malicious and compromising attempts, while another involved ensuring complete confidentiality of all sensitive information.

Said Sharad Sanghi, CEO NetMagic Solutions "The client knew that there was a need for Managed Security on a 24x7 basis, and decided to leverage the resources and expertise of a suitable service provider, rather than do it internally. We could prove to them that outsourcing the requirement to NetMagic would ensure and end-to-end solution, and also ensure that their most sensitive data would be completely uncompromised at all times. When they learnt that the total cost of ownership involved would be considerably less than implementing a comparable in-house solution, they were convinced."

NetMagic's Managed Security Services works in conjunction with Advanced Monitoring services. The 24x7 NOC continuously monitors Medusind's servers and network infrastructure, identifying possible threats, and working to obstruct any unauthorized access to the company's network.

Solution Capsule

		Firewall Management
		Intrusion Detection and Prevention
		Security Audit Services
		Penetration Testing Services
		Vulnerability Assessment Services
		Remote Log Analysis
		Patch Management Services

"NetMagic's ability to provide us with comprehensive Managed Security Services toward maximizing the privacy and safety of our infrastructure and sensitive data, coupled with the comparatively lower TCO involved, makes them our Managed Security Service provider of choice."