The client, headquartered in Mumbai, is a Business Process Outsourcing Organization, catering to the Data Processing and Content Management needs of global enterprises. They are the pioneer in providing outsourced services to the global Market Research industry from their offshore center in Mumbai, India. Their services include Survey Programming, Data Cleaning and Tabulation, Verbatim Management (coding of open ended responses) and Report Writing. With over 300 persons under one roof, and expertise in a wide variety of industry standard technologies, the client is the one of the largest providers of outsourced services in the segment.

Requirements

The client felt that in order to meet the international Standards and requirements expected of a BPO provider, a robust and reliable Disaster Recovery Plan and Solution was required to safeguard against potential unforeseen failures occurring on their Network and Servers, located in the US. Potential Disasters could be construed as compromised Server availability, Link unavailability, or even the complete Datacenter unavailability of their US based Hosting Provider.

Enter NetMagic Solutions

The client had 5 Primary criteria that needed to be met by the DR Solution Provider

		Zero Data Loss
		Zero Downtime on the Mail Server
		A maximum Switchover time of 2 hours between all Primary and Failsafe Servers
		The switchover in the event of a Disaster had to be completely transparent to the client's end-users
		The Solution had to provide complete functionality, and yet be extremely cost-effective

After thorough market analysis and evaluations, the search for a comprehensive and stable solution ended with NetMagic Solutions Pvt. Ltd., the leading Mumbai based IT Outsourcing Provider, with their world-class Datacenter in Mumbai.

The Solution

The Disaster Recovery Plan proposed by NetMagic consisted of creating a parallel Secondary System Environment in India. This Secondary Environment created by NetMagic is passive in nature, in an always-on, Warm Standby mode.

The client's primary System Environment in the US is a LAMP Environment (Linux, Apache, MySQL, PHP). An Asynchronous Replication mechanism is configured and implemented by NetMagic using the Rsync open-standard Protocol. NetMagic's Rsync configuration ensures asynchronous replication between the two LAMP environments at predefined frequencies during the day.

Solution Depiction

To ensure fail-safe synchronization between the Primary and Secondary Email Servers, NetMagic has created and implemented in-house, proprietary scripts to replicate the email store. Additionally, the DNS is configured in way that the Secondary Entry points to Mail robust and high-load bearing Mail Server at NetMagic Data-center.

		Complete Disaster Recovery and Business Continuity on the specified mission-critical
		Zero loss of data as the data is replicated at secondary location
		Zero downtime on mail services.
		Availability of the application in shortest time possible, in case of primary site failure.
		Easy mechanism to switchover to the primary site, when it comes up.