Compliance Manager

Job Designation: Manager - Process Governance

Department: Operations

Reporting To: Project Manager - NTT America

Work Shift: General

Location: Mumbai


Primary Responsibility:

  • Documenting process & sub-process requirements.
  • Accountable for communicating and enforcing the relevant policies &processes.
  • Training and guidance on the processesto the relevant stakeholders.
  • Conduct & facilitate periodic reviews with the teams.
  • Identifying and implementing changes to various processes as a part of continual improvement process.
  • Reporting process status and progress.


Secondary Responsibility:

  • Implement improvements by identifying key dependencies, critical success factors & building governance models


Mandatory Technical Skills:

  • Knowledge in MS office applications; for eg. Word, Excel, Visio.
  • Capable of preparing presentations in Power Point.


Typical Years of Experience:

  • 4-5 years of relevant experience


Education Qualifications:

  • Graduate


Mandatory Skills:

  • Excellent communication in English; written & verbal.
  • Effective time management skills.
  • Good team player with positive attitude towards working hours on account of business requirement.
  • Posses inter-personal skills and be self motivated.
  • Intellectual capacity for process improvements.
  • Knowledge of business / professional email communication & etiquette.


Other Comments:

  • ITIL Foundation Certification


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