Monitoring Engineer

Job Designation: Monitoring Engineer

Department: Operations

Reporting To:

Work Shift: Rotation

Location: Mumbai

Primary Responsibility:

  • Will Work in a 24 X 7 Environment (NOC).
  • Will support the customer over email as well as phone.
  • Will be responsible for the uptime of the various client projects being managed / monitored.
  • Will report to the team Manager.
  • Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
  • Raise and also update the tickets in CRM for all the issues handled / worked upon.
  • Will have to report the daily issues handled / escalated in the form of daily shift reports.
  • Need to make sure that issues are handled in right time frames as per the SLA / commitments.

Mandatory Technical Skills:

  • Interaction with the clients worldwide via phone, email, etc
  • Exposure to trouble ticketing processes and handover processes

Desired Technical Skills:

  • Should be good at documenting the nature of the problems
  • Follow a proper escalation chart and matrix given
  • Should be able to implement innovative ideas for daily operations
  • Experience in working on any monitoring software such as Nagios, etc
  • Basic understanding of technologies running at the Data Centre Operations / Internet Data Centre or with any ISP (preferred) or with hosting service providers
  • Basic knowledge on Mail Servers, DNS, and Web servers (preferred)
  • Basic knowledge on Network Components (preferred)
  • Understanding of concepts such as operating systems, CPU, disk / memory utilization etc

Education Qualifications:

  • Graduate of any stream. Diploma or relevant course in Electronics / Computers etc.

Preferred Qualifications:

  • IT Tech / Process certification.

Mandatory Skills:

  • Self-driven and motivated to achieve success
  • Good communication and inter-personal skills.
  • Competitive Salary with Perks for right candidate with overall Organization career growth.
  • Very good oral and written communication skills needed
  • Excellent Interpersonal skills and should be a very good team member
  • Very confident and should have the ability to handle various situations
  • Should have the knowledge of understanding customers problems

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