Senior Engineer - Service Operations

Job Designation: Senior Engineer - Service Operations

Department: Operations

Reporting To: Team Leader - COE

Work Shift: Rotational

Location: Mumbai


Primary Responsibility:

  • Carry out proactive and reactive administration on Storage (HP,Hitachi,EMC any two ) along with Brocade switches or Cisco MDS switches must and Backup technologies (VERITAS Netback up or Tivoli Storage manager).
  • Responsible for mentoring L1 resources.
  • Ability to communicate and listen effectively.
  • Ability to understand Business requirements and translate them into technology solutions.
  • Ownership of Infrastructure and responsible for service uptime / availability
  • Hands on experience and ability to do Root cause analysis, Problem & Capacity Management
  • Inclination towards emerging technologies
  • Ensure adherence to process
  • Prepare SOPs and Operational Runbooks


Secondary Responsibility:

  • Provide technical support to Sales Engineering team
  • Provide effective training


Mandatory Technical Skills:

  • Hands on experience on any of Storage and backups.
  • Hands on experience on zoning, hard zoning soft zoning.
  • Hands on experience on creating LUNs, storage group, implementation of new SAN.
  • Good understanding of firmware upgrades and day to day SAN and Backup issues.
  • In-depth working knowledge of any SAN, backups.
  • Working knowledge on any hardware like HP/Sun/IBM/Dell and corresponding tools like EMC Navisphere, Unisphere , Hitachi.
  • Storage Navigator, HP StorageWorks Command View EVA, etc.
  • Good working Knowledge on SAN topologies, RAID, NAS and SAN.
  • Good understanding of Storage (SAN \ NAS).
  • Prior experience in any of these industry (Datacenter, ISP, Service provider).


Desired Technical Skills:

  • Familiar with Storage, backups concepts
  • Good understanding of Internet applications


Typical Years of Experience:

  • 4+ years of relevant experience


Education Qualifications:

  • BE


Preferred Qualifications:

  • Engineering Graduate


Mandatory Skills:

  • Self driven and motivated to achieve success
  • Good communication skills
  • Team Player
  • Assertive in communication



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