Window Engineer - L2

Job Designation: Sr. System Engineer

Department: Operations

Reporting To: Team Leader

Work Shift: Rotation

Location: Mumbai

Primary Responsibility:

  • Excellent communication written and verbal.
  • Windows Administration preferably Windows 2K3, 2K8.
  • Knowledge of SQL 2K8, 2K12 installation, database creation, backup.
  • Hands on experience on DNS, IIS, Antivirus.
  • Carry out the advance level of troubleshooting on Windows OS and applications.
  • Work in a 24 X 7 Environment (NOC).
  • Extend technical support the Clients over email, Portal and phone.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  • Shift report generation on daily issues handled / escalated in the form of Daily reports.
  • Work on the change request and new Installations.
  • Apply patches to the OS or upgrade OS as and when required, as per the approval from the respective Team Leaders.
  • Experience on Symantec NetBackup.
  • Monitoring & Management of Backup Application.
  • Ensure earlier resolution to the issues to meet SLA.
  • Following up with Vendors & Partners – hardware & software whenever required & resolve issues by minimizing downtimes.

Secondary Responsibility:

  • Customer related sundry activities.
  • Creation of Knowledge base.
  • Awareness of OS related securities.
  • Help project team in commissioning of new customer and change request.
  • Self development through training.

Mandatory Technical Skills:

  • Incident Management
  • Problem Management
  • Release Management
  • Vendor Management

Desired Technical Skills:

  • Profiles having networking experience in IT industry at any given point in their career will be preferred.

Typical Years of Experience:

  • 3-5 years

Education Qualifications:

  • Any Graduate

Preferred Qualifications:

  • Engineering Graduate with MCSE, MCSA
  • ITIL Foundation certified

Mandatory Skills:

  • Excellent communication skills (written & verbal)
  • Self driven and motivated to achieve success
  • Team Player
  • Assertive in communication

Other Comments:

Desirable: He/she has exposure to international customers especially with USA

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