Windows Engineer - L1

Job Designation: Engineer - Service Operations

Department: Operations

Reporting To: Team Leader - Incident Manager

Work Shift: Rotation

Location: Mumbai

Primary Responsibility:

  • Carry out the first level of troubleshooting on Windows OS and applications
  • Work in a 24 X 7 Environment (NOC)
  • Extend technical support the Clients over email and phone
  • Good communication written and verbal
  • Responsible for the uptime of the various client projects being managed / monitored
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
  • Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon
  • Shift report generation on daily issues handled / escalated in the form of Daily reports
  • Work on the change request and new Installations
  • Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders
  • Monitoring & Management of Backup Application
  • Support Mail applications
  • Ensure earlier resolution to the issues to meet SLA
  • Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes

Secondary Responsibility:

  • Customer related sundry activities
  • Creation of Knowledge base
  • Awareness of OS related securities
  • Help project team in commissioning of new customer and change request
  • Self development through training

Mandatory Technical Skills:

  • Windows Administration preferably Windows 2K8,2K12
  • Knowledge of SQL 2K5, 2k8 installation, database creation, backup, etc
  • Hands on experience on DNS, IIS, Antivirus, etc
  • Knowledge of MS Exchange
  • Knowledge of SCOM,SCCM, DPM
  • Microsoft HyperV

Typical Years of Experience:

  • 1 – 4 years

Education Qualifications:

  • Only BE / BTECH, BSC, BCA candidates apply

Preferred Qualifications:

  • Engineering Graduate with MSCE

Mandatory Skills:

  • Self driven and motivated to achieve success
  • Good communication skills
  • Team Player
  • Assertive in communication

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