Windows Engineer - L3

Job Designation: Senior Engineer - Service Operations

Department: Operations

Reporting To: Team Leader - Incident Manager

Work Shift: Rotation

Location: Mumbai


Primary Responsibility:

  • Experience with multiple Microsoft Technology - Win2k3, 2k8, Active Directory, IIS, Exchange 2003/2007, Blackberry, SharePoint WSS, Moss, Microsoft ISA/TMG.
  • Ability to guide junior L2 / L1 engineers & work alongside for troubleshooting.
  • Working on Escalated/P1 issues and providing solution abiding the SLA
  • Windows & Power shell Scripting knowledge
  • Experience in disaster recovery.(Atleast Application Level is a Must)
  • Creation & Maintenance of Implementation Checklists to be followed by Jr. Engineers
  • Ability to evaluate vulnerability announcements for systems, and apply countermeasures, updates, and patches
  • Vendor Management
  • Should have worked on at least 1 standard Backup Management Tool – Eg. Veritas Netbackup, Legato Networker etc
  • System builds and configuration management
  • Carry out technology upgrades & migrations of applications across multiple platforms
  • Delivering technical trainings for the team members and Jr. Engineers to align technical skills
  • Designing and Implementation knowledge for various Microsoft Products
  • Should be aware and do Problem Management


Secondary Responsibility:

  • Excellent technical writing, presentations, and systems analysis skills.
  • Experience on Storage & Virtualization Technologies will be an added advantage
  • Experience in Database Management would be preferred
  • Ability to learn and apply new knowledge quickly and effectively


Mandatory Technical Skills:

  • Win2k3
  • Win2k8
  • Active Directory 2003
  • IIS 6.0, 7.0
  • Exchange 2003/2007
  • Blackberry
  • Sharepoint,3.0, Moss 2003/2007
  • Microsoft ISA/TMG


Desired Technical Skills:

  • Vendor Management
  • Worked on Storage hardware
  • NOC & Datacenter experience
  • Experience on Hosting Environments
  • Experience on Exchange 2010 will be an advantage
  • Experience on OCS will be an advantage


Typical Years of Experience:

  • 7 – 10 years


Education Qualifications:

  • Any Graduate


Preferred Qualifications:

  • ITIL knowledge
  • Microsoft Certified (2003/2007/2010) MCSE/MCITP/MCTS


Mandatory Skills:

  • Self driven and motivated to achieve success
  • Good communication skills
  • Team Player
  • Assertive in communication


Other Comments:

  • Worked in offshore / remote infrastructure mgmt environment


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