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Case Studies




CLIENT:
Mobile2win

INDUSTRY:
Telecommunication



Customer Profile

Mobile2win is a market leader in the mobile advertising field & rich media content since its inception in 2003. Having worked with over 250 brands globally, it shares an exclusive relationship with over 17 media companies, has connectivity all across India with its unique shortcode - 58558, and provides its products and services to all major network carriers.

Mobile2Win maximizes uptime with Netmagic Solutions’ hosting services

Business Case

The growth of mobile advertising in India presented an unprecedented opportunity for Mobile2win to grow and expand its business and become a one stop shop for all mobile marketing solutions. This growth in business brought its own set of challenges with respect to Mobile2win’s existing IT infrastructure. Mobile2win had partnered with a hosting service provider but frequent downtime and unplanned outages started affecting the business adversely.

Additionally, the existing service provider was not able to provide adequate monitoring and alert services which were crucial for Mobile2win’s business. Hence, the company started looking for an alternate managed IT hosting service provider who could offer a robust, scalable, secure and a highly available IT infrastructure.

Solution

After evaluating several service providers, Mobile2win chose Netmagic Solutions as managed IT hosting service provider.

  • Dedicated Hosting
  • Burstable Bandwidth
  • Linux mail services
  • 24x7 infrastructure monitoring & support
  • Data backup services
  • Operating system & Database management
  • Dedicated firewall & management

Key Benefits

  • Seamless migration of infrastructure & operations from previous hosting service provider with zero downtime ensured that there was no disruption to their business
  • Assured uptime of 99.99% SLAs.
  • Burstable bandwidth and low latency of its portal and network ensured a highly available IT infrastructure and an enhanced customer experience
  • Pay-as-you-use model led to significant cost savings for Mobile2win
  • 24x7 monitoring and support services enabled by Netmagic’s Network Operations Center (NOC) ensured high performance levels
  • Quick turnaround time ensured timely and speedy resolution of issues
  • Carrier neutral datacenter ensured last mile connectivity for Mobile2win’s customers

Business Scenario

Mobile2win is a market leader in the mobile advertising field & rich media content. The company has worked on over 300 brand campaigns; shares an exclusive relationship with over 17 media companies, has connectivity all across India with its unique short code - 58558, and provides its products and services to all major network carriers.

An unprecedented growth in business volume driven by increase in demand for mobile advertising prompted Mobile2win to have a robust, scalable and a highly available IT infrastructure. Its current IT set up left much to be desired as the existing hosting provider was unable to provide uninterrupted services. The company suffered from frequent downtime and unplanned outages leading to disruption in business operations.

Moreover, the existing service provider was unable to provide monitoring and alert services. Mobile2win realized that it needed to engage with a new managed IT hosting service provider who could address these issues and provide a complete solution.

Value Proposition

After evaluating several players, Mobile2win chose Netmagic Solutions for its reputation as a reliable managed IT hosting service provider. Netmagic Solutions offered Mobile2win a dedicated hosting solution with 24x7 monitoring & support through its Network Operations Center (NOC), a burstable bandwidth to accommodate the spike in traffic to the company’s portal and firewall management services.

Additionally, Netmagic seamlessly migrated Mobile2win operations from its previous hosting service provider to its own setup with zero downtime and without any disruption to business. Netmagic’s ISO 27001:2005 carrier neutral datacenter provided Mobile2win an assured uptime of 99.99% to ensure high performance and availability. A robust power backup setup further ensured zero outages for Mobile2win’s portal and mobile networks.

Key Takeaways

After partnering with Netmagic, Mobile2win has stopped facing the constant outages that were severely impacting its business. Netmagic’s 24x7 monitoring and management through its Network Operations Center (NOC) ensured high uptime and performance levels, helping Mobile2win improve customer satisfaction.

Stringent standards of security deployed by Netmagic Solutions assured Mobile2win of the absolute safety of their data and service applications. Additionally, Netmagic Solutions’ round the clock IT helpdesk rapidly resolved issues leading to high performance levels. Mobile2win could focus valuable resources on core business while the complete range of Managed hosting services from Netmagic Solutions took care of their IT infrastructure management requirements.

Mobile2win is a happy customer and today looks forward to outsourcing more managed services to Netmagic to be able to focus on their core competencies.