Incident Management process is effectively followed at Netmagic using cutting edge technology, equipment, and monitoring tools to proactively monitor critical systems and network infrastructure. This ensures maximum up-time of the IT infrastructure for your IT setups hosted with us.
This covers identifying root cause of issues and providing a permanent solution to resolving repeated issues via Problem Management process. We follow both proactive and reactive methods of identifying events affecting the performance of the systems and networks being monitored.
Via the Change Management process, we ensure standardized methods and procedures are used for efficient and prompt handling of all changes. This minimizes the impact of change- related incidents upon service quality, and consequently improves the day-to-day operations.
Security Management involves proactive actions via intrusion detection and prevention to defend the infrastructure & network against today's ever- growing cyber-threats. The actions include fortifying the infrastructure through intense scanning & monitoring for signs of malicious activity, responding to any incidents that do occur and, finally, conducting analysis to discover areas that need additional fortification.
Response time is the most important & THE key value propositionof Netmagic Operations. We provide timelyand comprehensive system and network availability notifications via mail / sms to customers. Proactive notifications are sent to customers before the outages & also after the outage, depending upon the nature of the problem. Intermittent notifications on the status of the incident are sent & a final one after resolution of the issue.
Reporting & Documentation
For access to real time as well as historical reports, you can log onto our online customer portal. The portal provides comprehensive reports on network/service availability, bandwidth & backup utilization & reports on the incidents logged.