WebSmart, powered by Gomez, employs the following methods to optimize web application availability, performance and experience across multiple browsers – all the way from "Last Mile" to the "First Mile".
Real-User Passive Monitoring
Make sure your end users achieve quality web and mobile experiences by monitoring performance from their perspective. The Gomez Browser and Mobile Real-User Monitoring solutions measure performance directly from your users’ browsers and mobile devices, allowing you to analyze performance by geography, browser, ISP and device. Gomez Real-User Monitoring – First Mile is the only "First Mile to Last Mile" solution that unifies real-user and synthetic monitoring. Web application performance is correlated with the number of users and page views so you can prioritize problems by business impact. With Gomez First Mile, you can immediately identify whether the root cause of a problem is inside or outside of the data center.
Gain an "outside-in" perspective on web performance and availability by monitoring from more than 150,000 real-world Internet backbone and true Gomez Last Mile locations. Ensure quality web experiences, application availability and performance for your key users, transactions and geographies. Receive instant notification when errors happen along any part of the application delivery chain. Quickly determine the root cause of problems before they impact your business and damage your brand.
Streaming Media Monitoring
Protect the quality of streaming media experiences for end users around the world. WebSmart offers two methods — synthetic and browser real-user streaming monitoring - to rapidly identify delivery problems with a CDN or quality issues impacting end users in different geographies.
Rich Internet Application Monitoring (RIA)
RIA offers companies an interactive and compelling way to engage with customers. WebSmart provides a quick and easy way to record complex RIA interactions (with technologies such as AJAX, Silverlight, Flex and Flash), set up operational monitoring and optimize RIA performance for end users. Alerts provide instant notifications when RIA quality issues arise anywhere across multiple browsers, devices, geographies and users.
Mobile Application Monitoring
WebSmart provides a unified “one web” view of mobile and web performance so you can leverage existing application performance management skills, best practices and investments to improve productivity and maximize operational efficiencies.
WebSmart Synthetic Monitoring – Mobile accelerates the identification, diagnosis and resolution of mobile web-site, application and SMS performance and availability problems.
WebSmart Real-User Monitoring – Mobile measures your mobile web-site and native application performance directly from your end users’ mobile devices, so you can understand the business impact of performance problems and ensure a quality end-user mobile experience for your key customers.
The WebSmart on-demand mobile monitoring solution supports all major phone platforms, including iOS, Android OS, BlackBerry OS, Palm OS, Symbian OS and multiple-feature phone operating systems.
Monitor and test web and mobile site performance from the browsers your customers use. WebSmart is the only solution that allows you to test and monitor the performance, functionality and compatibility of your web and mobile sites across different browsers and devices. Get actionable and detailed object-level data to identify and resolve performance issues before they impact end users. Unlike other web performance monitoring tools, Gomez helps you measure and optimize the performance of today’s composite web and mobile sites and applications across all of today’s top browsers and mobile devices.