Careers

Linux Engineer – L2

Department: Operations

Reporting to: Team Leader

Work Shift: Rotating Shift

Location: Mumbai

Primary Responsibilities

• Carry out the advance level of trouble shooting on Linux OS and applications
• Work in a 24 X 7 Environment (NOC)
• Extend technical support the Clients over email as well as phone
• Good communication written and verbal
• Responsible for the uptime of the various client projects being managed / monitored
• Ensure that the Tickets raised per shift are closed in the required time limits and if not escalated as per the escalation Matrix defined
• Raise and also update the tickets in CRM for all the issues handled / worked upon
• Shift report generation on daily issues handled / escalated in the form of Daily reports
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders
• Monitoring & Management of Backup Application
• Support Mail applications
• Conduct audits of the setups done by the fellow engineers to make sure that the setup being handed over to the customer is done to the customer’s satisfaction
• Ensure earlier resolution to the issues to meet SLA
• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes

Secondary Responsibilities

• Customer related sundry activities
• Help project team in commissioning of new customer and change request

Mandatory Technical Skills

• Strong Linux OS fundamentals
• Apache, MySQL, PHP Apps
• Should have Strong knowledge of DNS
• Knowledge of Any Mail application like Qmail or Postfix.
• Working knowledge on any one of branded hardware vendors like HP/Sun/IBM/Dell
• Knowledge of LDAP, Tomcat/Weblogic/Websphere Application Servers and Any Backup application will be an added advantage.

Typical Years of Experience

• Minimum 3-6 yr of relevant experience in the IT industry, especially over Linux, Unix and Mail. Should have experience supporting the customer on technical issues

Education Qualifications

Bachelor’s Degree or Equivalent

Preferred Qualifications

Diploma in Engineering

Mandatory Skills

• Good communication and interpersonal skills

Send us your profile and resume at careers@netmagicsolutions.com