Careers

Windows Engineer – L2

Department: Operations

Reporting to: Team Leader

Work Shift: Rotating Shift

Location: Bangalore

Primary Responsibilities

• Carry out the advance level of trouble shooting on Windows OS and applications
• Work in a 24 X 7 Environment (NOC)
• Extend technical support the Clients over email as well as phone
• Good communication written and verbal
• Responsible for the uptime of the various client projects being managed / monitored
• Ensure that the Tickets raised per shift are closed in the required time limits and if not escalated as per the escalation Matrix defined
• Raise and also update the tickets in CRM for all the issues handled / worked upon
• Shift report generation on daily issues handled / escalated in the form of Daily reports
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders
• Monitoring & Management of Backup Application
• Support Mail applications
• Conduct audits of the setups done by the fellow engineers to make sure that the setup being handed over to the customer is done to the customer’s satisfaction
• Ensure earlier resolution to the issues to meet SLA
• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes

Secondary Responsibilities

• Customer related sundry activities
• Help project team in commissioning of new customer and change request

Mandatory Technical Skills

• Windows Administration preferably Win2K3 & W2K
• Basic knowledge of SQL 2K, SQL 2k5 (Installation, Database creation, Backup etc..
• Basic Knowledge of Microsoft Exchange
• Hands on knowledge of configuring IIS, Antivirus etc
• Should have a strong knowledge of DNS

Typical Years of Experience

• Minimum 3-6 yr of relevant experience in the IT industry, especially over Windows, IIS and Exchange. Should have experience supporting the customer on technical issues

Education Qualifications

Bachelor’s Degree or Equivalent

Mandatory Skills

• Excellent Communication skills, both verbal as well as written

Send us your profile and resume at careers@netmagicsolutions.com