Netmagic delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA driven Incident Management services.
Pick and choose your service components from our operations stack
Netmagic offers NOC services based on both shared and dedicated models.
When you need services delivered by Netmagic’s shared operations team using our own tools and processes, you can subscribe to our Shared NOC model. In the shared model, you pay per device monthly charges.
In the other scenario where you need your own tools or processes to be used for delivering the services, Netmagic can deploy dedicated resources to work on the assignment. This is Dedicated NOC model.
Once subscribed to a Dedicated NOC, Netmagic can also provide custom shift based support. e.g., few of our US customers contract only US night / India daytime support. Trading customers have contracted enhanced support during daytime for some of their mission critical trading systems on a dedicated model.
Both models are extremely effective and are completely managed by Netmagic to deliver SLA driven services. The following table shows a high-level comparison of these two delivery models: