Network Operations
Center
Netmagic understands that support is a critical offering needed to ensure success in today's networked environment. Our Network Operations Center is manned 24 hours a day, 7 days a week and comprises of support staff, call analysts and senior technical staff. Our dedicated team monitors all critical parameters related to the performance of the network and the servers being hosted.
The Netmagic Network Operations Center is equipped with the industry leading monitoring systems & network management modules. Escalation procedures and call handling processes are clearly defined for quick responses.
Each service offering of Netmagic has standard communication mechanisms defined between Netmagic and the customer. The information required by the customer can be obtained at specific URLs that Netmagic will configure for each client. Information generated at the URL could range from bandwidth graphs to server processes. We believe in customizing reporting procedures in accordance with your specific requirements to better serve our customers
Testimonials
For a business like ours, traffic is a little unpredictable. Hosting services is not our core competancy. Netmagic is a leader, specialized in data centers and hosting services...
VP - Seventy MM
Our association with Netmagic has been fruitful. The support we receive from the company is tremendous.Any request we submit is resolved at a much faster rate.
Sr. GM, Business Standard
We are assured of zero point failure after we signed on Netmagic, The single point of management for both the web and mail ensures that they are always up and running.
Sr. Mgr - IT & MIS, Cafe Coffeeday
Netmagic met our most stringent expectations and demands, and have completely justified our decision to outsource.
CEO & Founder, Indiainfoline.com
The SSE program has benefited us in a big way. We realized that the Sun solutions are more affordable and in fact cost less than assembled hardware. We also got introduced to Netmagic through the SSE .
VP-Technology, mKhoj
The support we receive from Netmagic is tremendous. Any request we submit is resolved in no time.
Technology Manager, MTV
We have a long standing relationship with Netmagic. Managing the technology and networks ourselves would have meant a huge capital expenditure for us.
Head, New Media, Nimbus Communications
