Netmagic has successfully managed a diverse range of datacenter and IT infrastructure challenges over the last few decades. We have used this experience to develop our unique C-S-P methodology that has become the guiding force across all our operations.
C -> Customer Satisfaction
Customer satisfaction is the most important indicator for us to measure our success. In a competitive marketplace customer satisfaction is a key differentiator for us. Netmagic’s operations team will always go beyond their scope of work to help customers.
S -> SLA Driven Delivery
All Netmagic services are delivered through a SLA driven approach and all SLAs are transparently reported on our online myNetmagic Customer Service Portal.
P -> Proactive support
Using advanced monitoring techniques, a powerful service management platform and a specialized team of experts, we can not only detect incidents before they occur, but also resolve them, perform root- cause analyses and take proactive measures to avoid repeat issues.
A Snapshot Of Our Organizational Model