Service Plan	Alpha
Plan Description	12x6 Realtime Monitoring of Servers and Network Elements   Web based portal for reporting and asset status   Trend Analyses   Event Notifications   Customized escalation as per your escalation criteria
Equipment Monitored	All SNMP compatible devices   Any device that is IP enabled with a public IP address, reachable from the Internet   Servers (CPU utilization, Swap space utilization, Memory utilization, hard disk utilization, Key processes, etc).   Routers, Switches, Manageable hubs, Firewalls, Load balancers, VPN concentrators, RAS devices, Intrusion Detection Devices, Leased Lines, etc. (Device availability, Interface utilization, Packet rate, Threshold exceptions, Event severity trends, etc)
Customer Notification	Customers are notified when events and status changes are observed and identified by NetMagic's 24x7 NOC. Escalations are NOC-filtered to ensure that real events are reported. This mitigates false alarms and unnecessary escalations. All status changes are reflected in the web-based portal that the customer has access to. Customers can choose their method of notification.
Device Polling Frequency	The default polling interval is every 5 minutes
Device Access	Devices are accessed for monitoring through the Internet (default). Customers also have the option of having secure access through point-to-point connectivity or VPNs.
Security	Options include VPNs, Password-protection and data encryption, depending on the device being polled and the most apt methodology.
Reports	Easy to view graphical and statistical summaries, server and device logs, etc.

Service Plan	Omega
Plan Description	12x6 Realtime Monitoring and Management of Servers and Network Elements   Web based portal for reporting and asset status   Trend Analyses   Event Notifications   Customized escalation as per your escalation criteria
Equipment Monitored & Managed	All SNMP compatible devices   Any device that is IP enabled with a public IP address, reachable from the Internet   Servers (CPU utilization, Swap space utilization, Memory utilization, hard disk utilization, Key processes, etc, OS Management, DB Management, Disk Space Management, Performance Management, Log Analysis, Patch Application, Upgrade Management, Periodic Maintenance, Troubleshooting & Fault Management, Database Management, Capacity Management, etc)   Routers, Switches, Manageable hubs, Firewalls, Load balancers, VPN concentrators, RAS devices, Intrusion Detection Devices, Leased Lines, etc. (Device availability, Device Management, Interface utilization, Packet rate, Threshold exceptions, Event severity trends, etc)
Customer Notification	Customers are notified when events and status changes are observed and identified by NetMagic's 24x7 NOC. Escalations are NOC-filtered to ensure that real events are reported. This mitigates false alarms and unnecessary escalations. All status changes are reflected in the web-based portal that the customer has access to. Customers can choose their method of notification.
Device Polling Frequency	The default polling interval is every 5 minutes
Device Access	Devices are accessed for monitoring through the Internet (default). Customers also have the option of having secure access through point-to-point connectivity or VPNs.
Security	Options include VPNs, Password-protection and data encryption, depending on the device being polled and the most apt methodology.
Reports	Easy to view graphical and statistical summaries, server and device logs, etc.

Service Plan	Alpha
Plan Description	24x7 Realtime Monitoring of Servers and Network Elements   Web based portal for reporting and asset status   Trend Analyses   Event Notifications   Customized escalation as per your escalation criteria
Equipment Monitored	All SNMP compatible devices   Any device that is IP enabled with a public IP address, reachable from the Internet   Servers (CPU utilization, Swap space utilization, Memory utilization, hard disk utilization, Key processes, etc).   Routers, Switches, Manageable hubs, Firewalls, Load balancers, VPN concentrators, RAS devices, Intrusion Detection Devices, Leased Lines, etc. (Device availability, Interface utilization, Packet rate, Threshold exceptions, Event severity trends, etc)
Customer Notification	Customers are notified when events and status changes are observed and identified by NetMagic's 24x7 NOC. Escalations are NOC-filtered to ensure that real events are reported. This mitigates false alarms and unnecessary escalations. All status changes are reflected in the web-based portal that the customer has access to. Customers can choose their method of notification.
Device Polling Frequency	The default polling interval is every 5 minutes
Device Access	Devices are accessed for monitoring through the Internet (default). Customers also have the option of having secure access through point-to-point connectivity or VPNs.
Security	Options include VPNs, Password-protection and data encryption, depending on the device being polled and the most apt methodology.
Reports	Easy to view graphical and statistical summaries, server and device logs, etc.

Service Plan	Omega
Plan Description	24x7 Realtime Monitoring of Servers and Network Elements   Web based portal for reporting and asset status   Trend Analyses   Event Notifications   Customized escalation as per your escalation criteria
Equipment Monitored & Managed	All SNMP compatible devices   Any device that is IP enabled with a public IP address, reachable from the Internet   Servers (CPU utilization, Swap space utilization, Memory utilization, hard disk utilization, Key processes, etc, OS Management, DB Management, Disk Space Management, Performance Management, Log Analysis, Patch Application, Upgrade Management, Periodic Maintenance, Troubleshooting & Fault Management, Database Management, Capacity Management, etc)   Routers, Switches, Manageable hubs, Firewalls, Load balancers, VPN concentrators, RAS devices, Intrusion Detection Devices, Leased Lines, etc. (Device availability, Device Management, Interface utilization, Packet rate, Threshold exceptions, Event severity trends, etc)
Customer Notification	Customers are notified when events and status changes are observed and identified by NetMagic's 24x7 NOC. Escalations are NOC-filtered to ensure that real events are reported. This mitigates false alarms and unnecessary escalations. All status changes are reflected in the web-based portal that the customer has access to. Customers can choose their method of notification.
Device Polling Frequency	The default polling interval is every 5 minutes
Device Access	Devices are accessed for monitoring through the Internet (default). Customers also have the option of having secure access through point-to-point connectivity or VPNs.
Security	Options include VPNs, Password-protection and data encryption, depending on the device being polled and the most apt methodology.
Reports	Easy to view graphical and statistical summaries, server and device logs, etc.

What else can we monitor and manage?

In addition to your servers, Operating systems, Databases, and Networks, NetMagic can also provide Remtoe Infrastructure services for your mail servers, authentication servers and applications, Microsoft Exchange® servers, DNS Servers, FTP servers, Socks servers, Proxy servers, Streaming servers, SSH, VNC Server and application, DHCP servers, Backup infrastructure, and much more.