Enterprises today are faced with increased competition; need to do more with less and need to deliver high customer satisfaction. These pressures are transferred to the IT organization and in turn IT has to manage and support multi-platform, multi-vendor, and mission-critical environments on a 24X7 basis to satisfy the business need. This challenge becomes formidable when translated to the business expectations of the internal end-user IT customer in the form of a Service Level Agreement (SLA). In order to satisfy the business and technical expectations effectively, the IT operations and management teams have to:
• Maximize return on investment (ROI)
• Hire, train and manage labor with the right IT infrastructure skills
• Bring efficiency by establishing standardized processes (ITIL, ITSM)
• Maintain maximum uptime and performance
• Update technology constantly (HW, SW, and NW)
• Maintain a 24x7 Network Operations Center (NOC) with highly qualified and trained professionals
• Deploy latest versions of management tools and utilities
Based on a recent McKinsey - Nasscom research report, Remote Infrastructure Management Services (RIM) is characterized to deliver 20-30% savings to enterprises against their own operations. Over 500 global customers are benefiting by outsourcing monitoring and management of over 6000 devices to Netmagic Solutions.
Netmagic Solutions provides a comprehensive set RIMM services to customers and enables them to deliver SLAs at an affordable price. Netmagic RIMM services are based on many years of experience of running and operating data centers profitably. With Netmagic RIMM services, customers can focus on their core business strategy and applications while leveraging Netmagic's competency of managing mission critical IT infrastructure.
A combination of a proven service delivery framework and flexible engagement models Netmagic can reduce the pain associated with various challenges associated with monitoring and managing infrastructure; and deliver value and efficiency at an affordable price.
Netmagic unique value proposition includes:
• Specialized Datacenter management company
• Experience & Expertise in supporting mission critical applications
• Diverse skills to cover multi-Vendor Multi-platform environment
• Easy to deploy monitoring : No need to load agents
• Menu driven service portfolio
• Responsive support
• Proven service delivery process
Netmagic offers its flagship end-to-end Remote Infrastructure Monitoring and Management (RIMM) services, which comprise of following offerings:
InfraMonitor: A monitoring service that provides availability status, performance data, event correlation, automated root cause analysis and alerts all through single console. It is easy to deploy and allows monitoring of all layers of the IT infrastructure viz. Network devices, Servers, OS, Databases and Applications, individually and as segregated business groups. For further details click here
InfraInsight: This service supplements the root cause analysis of the tool with human technical skills to trouble shoot faults and performance problems. Equipped with the insights from the tool and analysis, the expert team recommends fixes/solutions for the problem quickly in tandem with the customer.
For further details click here
InfraManage: This service offers Management of IT Infrastructure leveraging Netmagic skill sets and 24*7 operations support. It offers end to end management covering configuration/change management, Fault Management, Performance Management and basic Security Management across spectrum of Network, Servers, OS, Databases and select Applications. For further details click here
InfraSecure: In today's connected world, security attacks can be major threat to your Application availability. Given the continuous evolving world of hackers, it is not enough to just put firewalls, IDS/IPS, HIDS in the setup but it imperative to have a Management environment to minimize security risks. For further details click here
