Years of managing profitable data centers has given Netmagic an integrated framework of tools, people and processes that can help us deliver committed service levels at an affordable price..
This Framework ensures that

•  Proven process involved in the monitoring and management of the infrastructure enables the standardization of
   various tasks leads to the creation of runbooks for each customer environment. It also leads to escalations
   tailored to customer needs and environment
•  Automation of tasks results in efficiency and brings in pro-activeness across all steps and helps in eliminating
   downtime. The customer does not have to spend the time and money to pick the tools for their environment and
    rely on Netmagic to have that in place as part of the service offering
•  Diverse skill sets across various platforms combined with the capability to provide various levels of resources
   provides customer the flexibility to pick and choose environment that they want supported. It also allows them to
   add monitoring and management on-demand of new components of infrastructure across their IT environment

IOC Infrastructure

Infrastructure operations centers (IOC) are the key hubs of the service delivery. OurIOCs are co-locatedwith our datacenters. This provides highest possible uptime for the IOC infrastructure. Connectivity to customer setup is like spokes from these hubs. We have a dedicated team of network engineer that manages the support network and data center network. This ensures that the team responsible for managing customer setup is not burdened with any other overheads. These centers are equipped with best in class voice and data communication Infrastructure including multiple carriers providing internet connective and bandwidth, compute environment to access heterogeneous platforms, noise cancelling digital phone systems to name a few.

Skill Sets

• Skill are categorized in 4 categories from L1 ro L4, L4 being the highest. An L4 is a specialist who can resolve
   almost all problems by even suggesting design level changes if required.
• Most of our engineers come from an ISP/IDC background with specializations in Networking, Operating
   Systems, NMS tools, Databases and select applications.
• Education and certification: RHCE, MCSE, CCIE, CCNP etc.
• Commitment and Ethics: We have one of the lowest attrition rates in the Industry and an organization that puts
   lot of stress o Ethics
• Communication skills: We train our engineers for effective communication of the problem and the resolution
• Diverse platform skills: We have engineers that covers leading vendor technologies across the stack of
   Networking, Operating Systems and Databases

Processes & Certifications

• Netmagic is a ISO 270001 certified and SAS type II audited company
• Processes are based on ITIL framework
• Our model has evolved through years of experience in managing mission critical hosted servers, which has been further fine tuned for remote delivery
• Processes are structure to ensure Proactive actions and Timely escalations.

Tools and Technology

Netmagic provides a comprehensive Availability and Performance Management Solution that proactively monitors Business Applications and help enterprises ensure that their web applications meet end user expectations. It is a complete, efficient network and operations management software that offers comprehensive fault and performance management across WAN, Servers, Applications and all other IT infrastructure. It offers a host of intuitive driven designs and easy-to-use functionalities that automate several network and datacenter monitoring capabilities and removes the complexities associated with IT management.

Our tools helps the customer with a holistic view to their IT resources. It helps monitor the performance of various components of an application and helps troubleshooting production issues quickly. This helps reduce finger pointing and poor quality of service to end users. Additionally with our tools, capacity planning and identifying root cause of performance issues becomes quicker.

It also provides you with a business centric view to monitoring IT resources. This further helps aligning customer IT resources to the needs of the business

• WAN Monitoring
• Server Monitoring
• Switch Monitoring
• Printer Monitoring
• Event Log Monitoring
• URL Monitoring
• Service Monitoring
• Application Monitoring
• MS Exchange Server Monitoring

• MSSQL Monitoring
• Active Directory Monitoring
• Windows Services Monitoring
• CPU, Memory & Disk Monitoring
• Fault Monitoring
• Network Performance Monitoring
• Networking Tools
• VMware Monitoring