Enterprises operate in distributed global environments and need the flexibility to operate and manage IT infrastructure to support such diverse locations :

Netmagic RIM offerings can be tailored further to accommodate:

• Flexibility in the components of the infrastructure being monitored and managed
• Availability of competency levels from L0 to L4
• Shift coverage to accommodate "follow-the-sun" model
• setup and economies of scale of a IOC:shared NOC or Dedicated NOC:

Shared NOC :

• Same set of engineers monitor and Manage multiple customers
• Standard set tools as deployed
• Netmagic processes
• No flexibility or customization on tools or processe

This model is ideal for smaller setups ( 10-100 device) and broad spread of technologies. This model also works well in case there is change in technology. You don't impacted as Netmagic will continue to charge per device per month but with addition of new skill at the backend.

Dedicated NOC :

• Dedicated team of engineers with project manager for managing your setup
• Standard tools can be used or existing / proposed customer tools can be deployed
• Processes can existing customer processes or Netmagic processes or can be customized

This model becomes economical at larger size. The benefits are higher if the spread of technologies is limited. This model provides complete flexibility and control to you at the same time reducing your costs thru Labor arbitrage.