SAP Application hosting and management from Netmagic is an outsourcing offering situated in between application management and infrastructure management: it includes day-to-day operation of the application environment, optimization of the environment, and management of the infrastructure related part of the application.
Business Value to Customer:
• You can reduce investment in building-up and provision of expertise for IT infrastructure service management on SAP Netweaver Business Platform, Operating System and Database Administration and can concentrate on your core competency.
• SAP Business Application(s) are hosted and managed in a state of the art IT infrastructure environment
• Can outsource continuous monitoring and operations of all SAP application components to professional and competent support staff as per the Service Level Agreement.
• Guaranteed support levels without bottlenecks and response times that will optimize the profit of the customers' software investments
• Predictable, transparent and calculable costs for application outsourcing and maintenance on the medium and the long term
• Cost Savings by reducing Total Cost of Ownership and strengthening operations quality
• No concern for data security, scalability and manageability
• Custom High Availability & Disaster Recovery solutions.
• SAP Application customers can have an appointment access at the data center at any time.
SAP Application Services Bouquet:
• Hosting Services - Dedicated/Shared Hosting, Co-location
• Infrastructure Provisioning & Management of Hardware, Storage and Network
• Database Management
• SAP Netweaver (Basis) Administration
• SAP Transport Strategy Management
• Change Request Monitoring
• Security Management with Disaster recovery
• Interface Management (case to case basis)
• Upgrade / Support Packages
• Workload Analysis and Optimization of application components
• Authorizations & Role management and corrections services
• Managed Firewall & Load Balancer
• High Availability and Disaster Recovery Solutions
• Extended monitoring and optimization of SAP applications and system landscapes
Download the SAP Application Hosting Services Brochure.
