Netmagic understands that support is a critical offering needed to ensure success in today's networked environment. Our Network Operations Center is manned 24 hours a day, 7 days a week and comprises of support staff, call analysts and senior technical staff.
Our dedicated team monitors all critical parameters related to the performance of the network and the servers being hosted. Each and every individual at Netmagic offering technical and service support is dedicated to the practical pursuit of customer satisfaction.
Our world is built around you and your business goals. So we won't keep you shuffling through needless formal processes before we start listening to your problems. Every member of our team you deal with understands your technical requirements, your configuration, and your specific goals and will work with you till you are satisfied.
You're not Mr. X to us; you're not a number in a ticket queue. So you connect with us directly instead of being kept waiting or transferred from one department to another. Our processes and people work for you and not against you. So when you connect with us, we like to know you and your business better as we deliver personal and exceptional service that meets the highest standards and solves your problems.
Integrity matters to us and we make sure it shows through what we do every day: this means we do what we say we'll do, in time and in exactly the way it is meant to be done. What this means to customers is consistent performance and reliability.
When you need our service, we make sure it is urgent, immediate and relevant to the problem at hand. We promise to move with speed and flexibility
"My business is in safe hands" That's the feeling you'll get when you interact with us. And that's the assurance we stand by. In the hour of your need, in times of crisis, you can rely on us and our expertise to keep your business up and running.
Netmagic's dedicated hosting service enables a leading global telecommunications company to increase life of its IT infrastructure by 3 years and in turn handle additional growth of 35%View Case Study
Colocation and managed hosting from Netmagic powers growth plans for the investment banking subsidiary of a leading comprehensive financial service firm in AsiaView Case Study
Netmagic’s SimpliCloud offering revolutionizes DR concept for small and medium enterprises (SMEs) running SAP on WindowsView Case Study
Novatium accelerates time to test and prototype its applications with SimpliCloud from NetmagicView Case Study
Netmagic enables the Business Continuity Plan for a global ship manufacturing company with its DR on Cloud solutionView Case Study
Mobile2Win maximizes uptime with Netmagic Solutions’ hosting servicesView Case Study
Hosting services from Netmagic assure India's largest radio taxi service operator of a highly available IT infrastructure to enable further growth and expansionView Case Study
SimpliCloud from Netmagic enables a global marketing and advertising agency to provide a low latency and highly available IT infrastructure for supporting the digital marketing campaigns of its customersView Case Study
Zen’s exponential increase in online trading volumes supported by Netmagic’s dedicated hosting servicesView Case Study
Netmagic implemented a turnkey IT operations setup to manage physical infrastructure, virtual environments, and applications for India Infoline.View Case Study