Case Studies

SERVICES USED

IDC AND MANAGED HOSTING SERVICES

Netmagic solves Tally’s connectivity issues, brings in smooth, seamless system performance

Highlights

Tally, the leading developer of packaged software solutions for enterprises globally, preferred to manage its 25 servers internally. They also managed a host of mission-critical applications. But when their Internet Service Provider failed to deliver, and frequent breakouts became the norm, Tally wanted a permanent solution that would absolve them of connectivity hassles and help them refocus on their business. What do they do?

In a nutshell

• Tally faced constant connectivity and downtime issues with their existing Internet Service provider


• Managing their servers and mission-critical applications in such a situation was proving a challenge


• Tally wanted a data center specialist who could:
• co-host their servers and mission-critical applications
  
• Provider uninterrupted connectivity and stable bandwidth
  
• Enable basic monitoring of their systems
• They chose Netmagic for their expertise and leadership in providing data center solutions
• Netmagic now hosts Tally’s servers and offers server monitoring, data back-up and uninterrupted connectivity
• With their biggest problem taken care of, Tally’s IT team is now focused on other core issues that impact the Tally business.

Challenges

Business Challenge: Downtime, breakdowns, loss of time and productivity

Apart from managing their 25 servers internally, the IT team at Tally also managed all the important applications such as their home-grown Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Email services and other critical processes such as HR, payroll, production, dispatch and call center activities. These business-critical services had to reach across Tally offices, its 10000-strong ecosystem of distributors, re-sellers and its customer base. They had to be connected to Tally’s servers 365 days a year, 24x7: the need for seamless connectivity was mission-critical.

Tally depended on an Internet Service Provider for connectivity. But frequent disruptions led to loss of connectivity, and downtime that extended to even four-five hours. Frequent breakdowns started impacting the business and disrupted the organization’s day-to-day activities. In February 2008, Tally took a strategic decision to co-locate its servers with a competent data center service provider, to minimize the risk of interruptions and connectivity.

Solution

Data Center Services from Netmagic

Tally considered other service providers apart from Netmagic solutions for data center services. They zeroed-in on Netmagic as it was the only company that was specialized in data center services, as opposed to other players, who were primarily Internet Service providers. According to Shashidhara DG, Senior Manager, Tally Solutions, "The main reasons why we decided to opt for an Internet Data Center (IDC) are always-on connectivity, uptime and ensuring that our systems run smoothly."

Tally immediately signed a co-location agreement with Netmagic where it rented rack space at the Netmagic data center facility in Bangalore. The servers were moved into the facility and Netmagic provided services including monitoring, bandwidth, back-up and power. The services availed by Tally included:

• Co-location services
• Monitoring of servers
• 24X7 uninterrupted connectivity, and
• Data back-up

Benefits

The Tally team now enjoys increased productivity as there is no interruption due to breakouts. The IT team is able to focus on core IT issues instead, as they now need not allocate resources to resolve bad connectivity and system down time issues. Netmagic also offers a first level monitoring during off-hours, taking the burden off the Tally IT team.