CLIENT
Total Logistics
INDUSTRY
Cargo and Logistics
SERVICES USED
Company Profile
Total Logistics is full service transportation and logistics service provider with diversified experience in all aspects of international logistics and transportation.
Testimonial
“Unlike the previous hosting provider, the team at Netmagic is very efficient and prompt in responding to our queries. The senior management including the MD is easily accessible at any point of time. Thanks to Netmagic’s excellent services, we enjoy high availability.”
- Bijan Mohapatra,
CTO,
Total Logistics
Netmagic paves the way for a seamless communication experience with zero downtime at Total Logistics
Highlights
Business Case
Total Logistics had earlier hosted their mail servers in-house and then with an external hosting service provider. However, due to frequent downtime and loss of connectivity with the existing IT set up, their business started getting impacted adversely. Emails were a vital mode of communication for them to communicate between their various offices and with their clients. With the mail server being frequently down, every minute of lost connectivity translated into loss of business.
To reduce the recurring incidences of downtime, Total Logistics started looking for a competent and reliable managed IT hosting services provider who could offer high availability and assured uptime for its mail servers.
Solution
Total Logistics chose Netmagic Solutions as managed IT hosting service provider and opted for managed hosting services.
Solution Snapshot:
- Email messaging and management
- Database services
- Managed hosting services
Key Benefits
- Faster and seamless communication across various locations and with customers ensures an enhanced customer experience
- Assured uptime and faster resolution of technical issues ensures that there are no disruptions to business
- Technical expertise and 24x7 monitoring and support ensures high performance levels
- Significant growth in business operations owing to an increased focus on core business issues rather than dealing with IT infrastructural issues
Started in 1998, Total Logistics is a full service transportation and logistics service provider with diversified experience in all aspects of international logistics and transportation. Headquartered in Mumbai, the company handles containerized cargo (LCL/FCL), project cargo, RO/RO cargo, break bulk cargo, and oversize or overweight cargo. Total Logistics specializes in shipments for transportation equipment, agricultural equipment and machinery, as well as for any other general heavy equipment and machinery (for both manufacturers and building contractors). The Company maintains a network of warehouse facilities at strategic locations near major ports. The company initially hosted its internet servers internally, but with instances of downtime occurring often, Total Logistics sought a managed hosting option. Did that solve the problem? How did Netmagic help?
Business Scenario
Total Logistics had more than a thousand PCs interconnected with each other and supported by a hosted data server. The company had an 18-member strong IT team that developed and managed its home grown packages including shipping, transport accounting, logistics accounting and inventory solutions.
Although the company initially hosted its data servers on its own, they soon started facing problems on account of downtime for days at a stretch. Technical setbacks of this kind impacted their business. With emails down, every minute of lost connectivity translated into loss of business.
As their business depended on communication and emails were of vital importance, they decided to opt for a managed hosting service option to reduce the recurring incidences of downtime and keep their business up and running.
Total Logistics signed up for managed hosting with a service provider but found themselves tackling the same performance issues. Whenever there was a downtime or a technical glitch, the existing service provider would take 8-10 hours to respond. Trouble shooting and feedback time was very poor.
Consequently, the company once again started looking for an alternate provider who could provide uncompromising reliability, high availability, expertise and 24x7 support. Word-of-mouth recommendation from other CIOs led them to Netmagic Solutions.
Value Proposition
Total Logistics signed up with Netmagic in May 2010 for the following services:
- Email messaging and management
- Database services
- Managed hosting at Netmagic’s datacenter
The company plans to move three more data servers to Netmagic once its contract with the previous hosting provider expires.
Key Takeaways
Total Logistics has overcome the problem of frequent downtime that disrupted their business operations. The organization, today, is able to focus on its core business while Netmagic takes care of their IT infrastructure. Total Logistics is assured of a highly available IT environment with 99.99% uptime and superior maintenance and support services. Some of the business benefits they have realized include:
- Faster and seamless communication across various locations and with customers ensures an enhanced customer experience
- Faster resolution of technical issues ensures that there are no disruptions to business
- Technical expertise and 24x7 monitoring and support ensures high performance levels
- Significant growth in business operations owing to an increased focus on core business issues rather than dealing with IT infrastructural issues
