myNetmagic Portal is a unique and customer friendly online portal with a wealth of information regarding your organization's setup and services with us.
The customer is provided login to the MyNetmagic portal as soon they are on-board with Netmagic.
Highlights of the myNetmagic Interface
This interface reflects the customer contact details in Netmagic database. Customers should review this information and help Netmagic to keep it updated . The Generic Email id should be constantly reviewed and updated by the customer, since this is the contact which will receive all the maintenance / upgrade notifications or any communications from Netmagic Support (updation of the email-id helps ensure that the customer is always aware about any scheduled maintenance schedules and keeps their support team too on standby incase of any eventuality). Any changes to be done on the contact details should be communicated to Netmagic Support by the current Generic ID, by logging a Service Request.
Mynetmagic gives your device/s list hosted at within all the Netmagic POPs. It also lists the services contracted from Netmagic.
This interface provides you real time and customized reports for some of the services like backup/storage, bandwidth utilization, etc. This provides complete transparency to customers on the actual over usage that they are billed for.
For prompt response, customers have the provision to log their issues from Mynetmagic through the myNetmagic portal. The same interface provides the reports for the number of tickets logged, the regular update on the issue and also the latest status of the ticket.
Real time device status
Customers can check the real time status of their devices under Netmagic managed services. They can view a range of statistics related to access circuits, server memory, and disk and processor usage. This data can be viewed on a daily, weekly, monthly and yearly basis, providing customers with critical information needed to assess the performance of each server, network, connection and web site.