Application Performance Monitoring (APM)
Real-time insights into critical applications and end-user experience
Today, businesses rely heavily on digital technology to deliver a superior customer experience. The digital technologies include a complex fabric of multiple clouds, IoT, distributed services, micro-services, containers, APIs and much more that need to work in harmony to ensure that the application performance as experienced by the end user is of high quality.
With the SaaS based Application Performance Monitoring (APM) service built on the industry leading platform of AppDynamics, NTT-Netmagic enables businesses to deliver flawless digital experiences consistently by connecting end-user experience and application performance to business outcomes. APMaaS is intuitive to configure and deploy, automatically discovers business transaction, consumes little production overhead, monitors every line of code, and dynamically baselines performance to proactively identify and resolve application performance issues before they impact customers and the business.
Gain clear visibility into underlying issues
In a 2019 survey by AppDynamics, the results indicated that as many as 84% of consumers experienced problems with digital services, proving that many organizations were failing to consistently deliver high-quality digital experiences that their customers expected and demanded.
The APM service will address the issues that customers normally face and enhance the customer experience on Managed Services as this gives clear visibility on the underlying components of the application and helps to point to the source of the problem in the entire application flow.
APM as a service modules and functionalities
Depending on the issue faced or objective to be achieved, enterprises can select the desired module. The table below provides an indicative guideline:
|Application Performance Management: Core APM & Microservices||
|Browser Real User Monitoring: BRUM||
|Mobile Real User Monitoring: MRUM||
|Synthetic Transactions Monitoring: ST||
|Application Performance Management: SAP APM||
Key business benefits
The following are the benefits of the service that would add value to customers applications management:
Uptime and availability of the applications.
Quickly identify the source of the problem by analyzing the entire application flow
Slowness in response in terms of time and database can be identified using this service.
Application performance monitoring for end-users who use browsers and mobiles, tablets etc. to access the applications.
End to end application visualisation - from browser and mobile App to Application middleware and backend database
Faster response to problems through Application Run Book Automation
Improved situational awareness and DevOps collaboration with single pane of glass for cross-tier monitoring and role-based views
Upto 90% faster analysis with deep code-level diagnostics
Support for multiple hybrid environments including containers with Java, .NET, PHP, Node.js, Python and C++