Center Of Excellence ( COE ) Team
Domain experts to manage your mission critical IT
The Netmagic Center of Excellence is being driven by some of the strongest technical professionals in the industry, many of whom have been with Netmagic for over a decade. CoE members have 12 to 18 years of experience across various technologies, OEM certifications, industry standards, global benchmarks and regulatory norms.
The CoE offers advanced solutions to many of our flagship customers.
- L3 Support
- Problem Management
- Custom Solutions
- New Technology Evaluation, Adoption and Training
- Process and Technology Innovation to Improve Service Quality and Efficiency
- Handling Major Escalations
- Change Review and Implementations
- Backbone / Shared Infrastructure Ownership
- Creation of Standard Operating Procedures