Our Remote Hands services are ideal for customers who do not have a local presence or manpower to support data centers onsite. Our technicians cater to technical requirements as per customer guidelines, while being remotely managed by customers’ project or technical teams.
Our remote capabilities help you overcome the challenges involved in frequent site visits and travels that occupy valuable time and resources. Our expertise ensures that all your technical requirements across the spectrum are serviced as per pre-defined SLAs. With our involvement, emergency support is just a click or call away.
Our Hands and Feet support is available in three variants – Remote Hands Support (RHS), Smart Hands Support (SHS) and Project Man-day (PMD). All you need to do is raise an activity request and receive assistance for your routine or emergency tasks. Our engineers are just a log away, working on site or remotely.