Our Remote Hands services are ideal for customers who do not have a local presence or manpower to support data centers onsite. Our technicians cater to technical requirements as per customer guidelines, while being remotely managed by customers’ project or technical teams.
Our remote capabilities help you overcome the challenges involved in frequent site visits and travels that occupy valuable time and resources. Our expertise ensures that all your technical requirements across the spectrum are serviced as per pre-defined SLAs. With our involvement, emergency support is just a click or call away.
Our Hands and Feet support is available in three variants – Remote Hands Support (RHS), Smart Hands Support (SHS) and Project Man-day (PMD). All you need to do is raise an activity request and receive assistance for your routine or emergency tasks. Our engineers are just a log away, working on site or remotely.
Trained service technicians execute your instructions, adhering to every step
Advanced technical and troubleshooting tasks, performed by our service technicians under your guidance
A series of tasks requiring more than 4 hours of support, or a skill-set based service for extended durations
We build and maintain high-availability data center operations by handling key tasks related to technical and infrastructure management.
Trained technicians better your chances for accurate and speedy FTR.
Smart and remote hands support can replace unnecessary onsite visits.
Internal resources are better managed and freed up to focus on critical tasks.
Invest confidently even in locations where your business has no presence.
20 years of experience in colocation infrastructure, data center migration and security