The COVID-19-induced pandemic struck India at a time when a lot of groundwork had been done in the technology enablement of justice and court administration. e-Governance initiatives were enhanced after the enactment of the Information Technology Act, 2000 (amended 2008). e-Courts were set up as a crucial part of the National e-Governance Plan (NeGP) launched in 2006. On a related note, the client had released their own app with much success. The app was instrumental in updating information on pending and decided court cases, and it provided a personalized dashboard containing cause lists, case statuses, daily orders, judgments, the latest updates, office reports, circulars, and much more. However, the audio & video endpoints installed in courtrooms were still delivering poor-quality output. This was causing proceedings to be delayed, resulting in additions to the list of pending cases. The client partnered with NTT to deploy a cost-effective AV solution that enabled smarter room and device integrations. The solution delivered jointly with a market-leading service provider, unlocked smarter outcomes for the client’s meetings, presentations, hearings, and more.
The need to exercise COVID-appropriate behavior while staying connected
India’s spiraling COVID-19 crisis hit the country’s legal system in a major way. Many judicial officers and staff members tested positive for the virus, with several also succumbing to the disease. During the pandemic-induced lockdown, keeping in mind public health concerns, India’s courts were able to hear only urgent matters. Many law firms implemented work-from-home policies, and judicial administrators embraced technology by conducting hearings through video conferencing. Since it was not practical to keep an apex entity like the client out of action, it was decided that a hybrid approach involving extensive audio-video enablement would be the way to go.
This included the following capabilities:
Enabling a hybrid collaboration model with outstanding results
The AV conferencing system addressed the client’s requirement of a hybrid hearing model while avoiding the challenge of completely stalled judiciary proceedings.
The end results included:
The client appreciated the outstanding capabilities of the solution, which is now powering technology-enabled collaboration for their end-to-end courtroom proceedings.