Transforming customer experience with a cloud-native, multi-cloud platform for one of India's largest leading private banks.

  • Oct 25, 2021
  • 2 min read
Transforming customer experience with a cloud-native, multi-cloud platform for one of India's largest leading private banks.

Summary
Augmenting legacy, on-premise data center infrastructure with cloud-native infrastructure and services while maintaining security and compliance.

As a leading player in the extremely competitive banking sector, the client felt that enhancing customer experience through improved digital and system performance would be key to maintaining its competitive advantage.

To achieve this goal, a hybrid multi-cloud solution was conceptualized – one that comprised the client’s existing data center, as well as cloud services from both AWS and Google Cloud Platform (GCP) deployed by NTT, and would enable the client to select the appropriate cloud execution based on business needs, rather than be confined to a single cloud platform.


Challenge
The need to improve customer experience and business agility by seamlessly extending the existing on-premise data center to the cloud, while factoring in inherent complexities such as application and platform refactoring.

As is the case with other large banks and financial institutions, aging, legacy infrastructure in the on-premise data center was an area of concern for the client. With a heightened focus on CX, the client wanted to ensure that it could significantly improve the agility, scalability and availability of applications and services being used by employees, partners and customer alike.

A suite of PaaS and Continuous Innovation / Continuous Delivery (CI / CD) services were identified by the client to achieve these objectives, and the primary challenge was to incorporate these services into the IT landscape by extending the on-premise data center to the cloud as seamlessly as possible.

In addition to improving performance, another key imperative of this initiative was to reduce existing operational costs by leveraging consumption-based billing models where possible to show demonstrably lower TCO.


Outcomes
Underpinning the client’s capabilities is now a fully redundant hybrid environment comprising the client’s existing data center, with agile, secure cloud infrastructure that is highly available and billed consumptively.

Infrastructure is regularly upgraded and upscaled to meet the growing needs of the business, and is seamlessly delivered using the latest automation tools.

This new, modernized digital infrastructure allows the client deliver higher levels of customer experience, innovate faster and launch new products and services secure in the knowledge that the new hybrid multi-cloud landscape could scale seamlessly to meet growing business needs while ensuring that costs were always under control courtesy of consumption-based billing.

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