Network Operations Centre (NOC)
24x7x365 days SLA Driver Service
NTT-Netmagic delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA driven Incident Management services. Our customers have the flexibility to pick and choose from a wide variety of service components in our operations stack.
With a Dedicated NOC, NTT Com-Netmagic can provide custom shift based support. For example, a US based customer who wants to contract only US night / India daytime support. Many of our trading customers have contracted enhanced support during daytime for some of their mission critical trading systems on a dedicated model.
SERVICE / DELIVERABLE
|Hours of Operations||Customer defined|
|Model of Operation||Service oriented|
|Commercial Model||Choice of Asset / Flat charge/ Resource based|
|SLA's / KPI's||Customer Defined|
|Delivery Process||Choice of customer / Netmagic best practices|
|Use of customer tools||Yes|
|Scalability||More sticky in terms of resources|
|Monitoring||Either NM or Custom tools|
|NTT Com-Netmagic Touch Points||Named Resources|