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Network Operations Center
24x7x365 days SLA Driver Service  

Network Operations Centre (NOC)

24x7x365 days SLA Driver Service

 

NTT Com-Netmagic delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA driven Incident Management services. Our customers have the flexibility to pick and choose from a wide variety of service components in our operations stack.

NOC Delivery Models

 

Services delivered by NTT Com-Netmagic's shared operations team using our own tools and processes, can be subscribed through our Shared NOC model. In this shared model, you pay per device monthly charges.

SERVICE / DELIVERABLE

SHARED NOC

Hours of Operations 24 X 7
Model of Operation Service oriented
Commercial Model Device based
SLA's / KPI's Standardised
Delivery Process ITIL
Integration with customer tools No
Scalability Easily Scalable
Monitoring Through NM tools
NTT Com-Netmagic Touch Points Service Desk

With a Dedicated NOC, NTT Com-Netmagic can provide custom shift based support. For example, a US based customer who wants to contract only US night / India daytime support. Many of our trading customers have contracted enhanced support during daytime for some of their mission critical trading systems on a dedicated model.

SERVICE / DELIVERABLE

DEDICATED NOC

Hours of Operations Customer defined
Model of Operation Skill Set oriented
Commercial Model Resource based
SLA's / KPI's Customer Defined
Delivery Process Customer Specific
Integration with customer tools Yes
Scalability More sticky in terms of resources
Monitoring Either NM or Custom tools
NTT Com-Netmagic Touch Points Named Resources