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Network Operations Center
24x7x365 days SLA Driver Service  

Network Operations Centre (NOC)

24x7x365 days SLA Driver Service


NTT-Netmagic delivers best-in-the-industry operations from its 2 NOCs – Mumbai and Bengaluru providing SLA driven Incident Management services. Our clients have the flexibility to pick and choose from a wide variety of service components in our operations stack.

NOC Delivery Models


Services delivered by NTT-Netmagic's shared operations team using our own tools and processes, can be subscribed through our Shared NOC model. In this shared model, you pay per device monthly charges.



Hours of Operations 24 X 7
Model of Operation Service oriented
Commercial Model Device based
SLA's / KPI's Standardised
Delivery Process ITIL
Integration with customer tools No
Scalability Easily Scalable
Monitoring Through NM tools
NTT-Netmagic Touch Points Service Desk

With a Dedicated NOC, NTT-Netmagic can provide custom shift based support. For example, a US based client who wants to contract only US night / India daytime support. Many of our trading clients have contracted enhanced support during daytime for some of their mission critical trading systems on a dedicated model.



Hours of Operations Customer defined
Model of Operation Service oriented
Commercial Model Choice of Asset / Flat charge/ Resource based
SLA's / KPI's Customer Defined
Delivery Process Choice of customer / Netmagic best practices
Use of customer tools Yes
Scalability More sticky in terms of resources
Monitoring Either NM or Custom tools
NTT-Netmagic Touch Points Named Resources