NTT partners GAVS for AI based operations technology to deliver enhanced Infrastructure Managed services in India

  • May 24, 2022

Mumbai - 24 May 2022 - NTT Ltd. In India announced its association with GAVS to enhance its Infrastructure Managed Services (IMS) with the AI based Technology Operations, Zero Incident FrameworkTM (ZIFTM) platform. With this NTT aims to delight its customers by introducing higher levels of Service Assurance, Service Reliability, and Observability to the IT infrastructure with the adoption of AIOps.

The advanced AI based platform efficiently, effectively, and accurately provides end-to-end support in operations management with its increasing complexity and tool proliferation. Using AI & ML it generates accelerated actionable insights through agnostic data source ingestion. The platform ingests data, performs agentless auto discovery, correlates the ingested data and then maps the topology of the entire technology landscape, and finally identifies the root cause of all events and incidents. It also computes dynamic thresholds for different monitored parameters in the infrastructure by observing system behaviors and anomalies. Its ability to predict failures through predictive analytics helps in prevention of incidents.

Its core value comes from the contextual analysis of how each piece of monitoring data correlates to all other data collected from various sources like events, logs and other tools. The enhanced visibility, intelligent root cause determination, predictive analytics, and automated remediation will help enterprises make faster decisions, and by leveraging this platform, could achieve 10 times the reduction in the number of system performance-related incidents. Furthermore, it reduces the noise, event pollution, and number of false positives, in addition to streamlining operations for event processing, incident management, and accelerated incident investigation.

Sharad Sanghi, Managing Director, NTT Ltd., India, said, “We like to stay ahead of the curve and keep bringing innovative solutions to our customers. Through AIOps, we want to modernize managed services and add significant value to our customers. Digital transformation journeys demand a switch to AIOps. Hence, we decided to find the best solution for our customers that can act intelligently and robustly to meet our scaling demands.

Balaji Uppili, COO, GAVS technologies, said, “We have built ZIFTM with a vision and NTT choosing ZIFTM bolsters our belief. In NTT, we have found a partner with years of experience, reach, and a deep understanding of managed services space. NTT will only add to the innovativeness of ZIFTM. Working with NTT and its customers, we look forward to making AIOps easy and effective in the coming time.”

About Global Data Centers and Cloud Infrastructure, India

Global Data Centers and Cloud Infrastructure, is the India region of NTT Global Data Centers – a division of NTT Ltd. – the other three regions being Americas, EMEA and APAC. Our combined global platform is ranked amongst the top three leaders worldwide by IDC MarketScape, with over 160 Data Centers spanning more than 20 countries.

Headquartered in Mumbai, the Global Data Centers and Cloud Infrastructure has been recognized by SP Global as the No. 1 Data Center service provider in the country in terms of market share, with its first and largest operational hyperscale Data Center Park in Mumbai. With over USD 2 Bn investment in the next four years in building six new Data Center Parks and landing stations would help us to consolidate our ICT presence and double our footprint in India. As India’s leading managed hosting and hybrid multicloud solution provider serving more than 2500 clients, we offer Remote Infrastructure Management (RIM) services to various enterprise customers globally and was the first to launch – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage in the country. To learn more, kindly visit us at

About NTT Ltd.

NTT Ltd. is a leading IT infrastructure and services company. With revenues of over USD 10 billion, we operate in more than 200 countries and regions, and serve 5,000 clients across multiple industries. Through technology and innovation, we deliver a secure and connected future that empowers our people, clients and communities. We lay the foundation for organizations’ edge-to-cloud networking ecosystem, simplify the complexity of their workloads across multicloud environments, and innovate at the edge of their IT environments, where networks, cloud and applications converge. We offer tailored infrastructure and ensure consistent best practices in design and operations across all of our secure, scalable and customizable data centers. On the journey towards a software-defined future, we support organizations with platform-delivered infrastructure services. As part of the global NTT Corporation, we serve 65% of the Fortune Global 500 and 80% of the Fortune Global 100. We enable a connected future.

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