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Operations Methodology  



Operations Methodology



Netmagic has successfully managed a diverse range of datacenter and IT infrastructure challenges over the last few decades. We have used this experience to develop our unique C-S-P methodology that has become the guiding force across all our operations.


C -> Customer Satisfaction

Customer satisfaction is the most important indicator for us to measure our success. In a competitive marketplace customer satisfaction is a key differentiator for us. Netmagic’s operations team will always go beyond their scope of work to help customers.


S -> SLA Driven Delivery

All Netmagic services are delivered through a SLA driven approach and all SLAs are transparently reported on our online myNetmagic Customer Service Portal.


P -> Proactive support

Using advanced monitoring techniques, a powerful service management platform and a specialized team of experts, we can not only detect incidents before they occur, but also resolve them, perform root- cause analyses and take proactive measures to avoid repeat issues.


A Snapshot Of Our Organizational Model