How End-User Experience Affects Your Bottom-Line
Application Performance Management
Poorly performing customer-facing and back-office, business-critical applications will directly impact profitability. According to a recent analyst study, "50 percent of organizations are reporting that issues with application performance are causing lost revenue opportunities and nearly half of organizations are reporting that these issues are causing declines in customer satisfaction." Moreover, "Application performance issues have a significant impact on customer satisfaction, employee satisfaction and brand recognition. Organizations also report that these 1 issues could impact corporate revenues by up to nine percent."